Check customer status is Login Or Logout on Portal .
A] If customer is showing logout then please ask below things .
Customer connection is Fiber connection or Ethernet Connection
Send a whatsapp message to customer from Our Whatsapp Number and ask for a 10 sec video of router light indications .
B] If customer is showing Login then please ask check below things
Firstly logout customer from portal and check customer is getting login or not .
If customer is getting online then ask customer to reboot his router and check the internet connection .
If internet connection works after router reboot then Good .
If internet connection will not work after router reboot then please Send a whatsapp message to customer from Our Whatsapp Number and ask for a 10 sec video of router light indications .